Check your booking conditions
Cancellation eligibility, fees and refundable amounts depend on the fare, package, supplier and conditions shown when you book. Some bookings or components may be non-refundable.
Request a cancellation
Contact support with your booking reference, traveller name and the service you want to cancel. For urgent departures, contact support as soon as possible. A request is not confirmation that the booking has been cancelled.
Review any charges
Ask for the applicable supplier penalties, service charges and estimated refundable amount before confirming a cancellation. Changes to dates or travellers may require a new booking or additional payment.
Refund processing
Where a refund is approved, support can explain the payment route and expected processing steps. Timing depends on supplier approval, payment providers and the payment method used. Contact support for the status of your specific request.
Supplier cancellations or disruptions
If the supplier changes or cancels a service, contact support to review the options offered for your booking. Keep any notices and receipts related to the disruption.